000 00315nam a2200133Ia 4500
008 240601s2014 xx 000 0 eng d
041 _aENG
082 _aRAM
100 _aKarunakaran, K,
245 0 _aService Marketing
250 _a1st
260 _aNew Delhi
_bHimalaya Pulishing House
_c2014
942 _2ddc
_cREF
999 _c1762
_d1762